ChatBot Support – Language and Conversation
Many users like to chat in their own language. Multilingual ChatBots can support your user languages.
In today’s competitive age, where prospects expect lightning-fast responses, you cannot continue to operate with a conventional IVR or a contact center that requires them to wait until the agent is free. Instead, you need virtual assistants, in the form of ChatBots, trained to understand commonly asked questions in various ways and respond to them accordingly. So, many realized the need of the hour and developed ChatBots for quicker query response. Filose specializes in providing multilingual ChatBot support services, linguistic expertise, and providing conversation designers on a contract basis for chatbot projects, worldwide.
However, is it good enough? Well, it was a few years ago. But not now. The growing and evolving use of regional languages on the internet and the need to provide personalized customer service make it increasingly important for companies to develop ChatBots capable of understanding questions asked in multiple languages and various ways in each of those particular languages! But then, handling regional languages is different from that of dealing with English. So, how do you manage to have your ChatBot understand and speak different languages?
The answer is Filose! At Filose, we are a leading language translation and localization company with over a decade of experience in our line of business. We provide linguistic solutions for ChatBots. Please take a look at our ChatBot support services in detail.
Why Filose for ChatBot Support Services?
Language Quality Check
Filose understands quality parameters. we have experienced and professional language experts, our QC engineers are highly qualified and able to find out the smallest mistake.
Resources
Most of Filose’s linguistic resources are based in their home countries where they keep in touch with how languages are used. Our native translators and domain experts work to ensure the correct meaning is conveyed.
Turnaround Time
For a shorter turnaround time on larger volumes, it is possible to deploy multiple Language Testing translators and perform additional reviews to ensure a good quality deliverable. We offer quick, reliable and quality assured translation service.
Benefits
Data privacy is one of the major benefits of outsourcing the services to us. once translation part is completed, the output is passed through several QC stages within the shortest possible time frame.
Filose ChatBot Support Services
We provide linguistic ChatBot support to a range of companies and for over 100 languages across the globe. Our ChatBot support services include,
Language Support
Our language support services include translating the existing ChatBot content, questions, and answers in the regional language in a grammatically accurate manner. In addition, our translators and technical experts ensure linguistically, technically, and culturally appropriate translations for better results.
Conversation Designing
Our experts keep the linguistic nuances of the concerned language in mind and design conversations. Designing conversations involves understanding and then using the various ways the local users could ask a particular question or a sentence. Our experts do so, and then accordingly, create conversations that include all those linguistic permutations and combinations, too, in turn, create abundant content for ChatBot to understand.
For instance, please take a look at the below example, wherein we show how a single question could be asked in various ways in Hindi by different Hindi speakers. The corresponding questions in English would be as under,
- What is the cost of this air conditioner?
- What is the price of this air conditioner
- How much does this air conditioner cost
Now, the same question in Hindi can be asked in multiple ways various users.
- इस AC की कीमत क्या हैं
- इस AC की प्राइस क्या हैं
- इस AC की कॉस्ट कितनी हैं
- यह AC कितने में पड़ेगा
- यह AC कितने में मिलेगा
Of course, these are just a few examples. People can ask these questions in many different forms, based on the type of Hindi and the sentence formation styles and words that are more popular. At Filose, we create a range of such possibly asked questions and create conversations around them to help the ChatBots understand and respond to such questions with the correct answers.
Multilingual Conversation Designers on Contract
If you are a company looking out for multilingual conversation designers on a contract basis, we are the company to connect with. We provide such resources on an outsourced basis, thus eliminating the need to hire full-time resources on the company’s payroll. In such an arrangement, we provide multilingual resources that work for you but stay on our payroll. As a result, you do not have to pay them salaries or manage employee administration costs.
Need for Multilingual ChatBots
Let us look at a few reasons that determine the need for multilingual ChatBots and their significance.
- Penetration of the internet across the interiors and the rural regions of a particular country
- The exponential growth of regional language internet users in the recent years
- The need for companies to target the business potential of regional language internet users
- Further, the need to provide local language content to enable a better understanding of it
- Offer personalized local language responses to make them feel comfortable and intrigue them in the brand
- Help users make informed decisions, build brand identity and create a conducive sales environment
Why Choose Filose for ChatBot Support?
Please take a look at some reasons that make us the best for ChatBot language support.
- Expertise in over 100 global and Indian languages
- Team of qualified multilingual experts and conversation designers
- Low turnaround time for quick project completion
- Strict quality checks to ensure accuracy across every aspect of the language
- Experience in working for ChatBot support projects for companies from various business domains
- Effective and intuitive conversations for better user interactions
- Facilitation of specialized multilingual resources on a contract basis.
Do you want to partner with us or talk to our experts regarding ChatBot language support for your business? Connect with us at +91-20-49007800 or write in to us at sales@filose.com.